Shipping & Returns
Shipping
We use a courier company for all shipments. Every shipment is registered, tracked and fully insured. If you specifically require an urgent or overnight service please contact us directly at shop@superfolk.com and we will do our best to organise this service for you.
When will I get my order?
We aim to dispatch orders within five working days. We are a small team and during particularly busy periods this can extend be delayed.
All goods on our website are made by hand and sometimes there may be a short wait until more products can be made. Should this happen we will notify you as soon as your order is received. If items are out of stock (during a busy period) we will get in touch with you immediately and with your agreement, we will aim to ship them within 14 days.
As soon as your order is on the way, you will receive a dispatch notification email with a tracking number.
Your Contact Details.
Please make sure to give us a valid email address and telephone number when you order – if there are any issues that could affect your delivery, we'll need to be able to get in contact with you quickly.
Standard Shipping rates 2018
Rates depend on the size and weight of the shipment.
Ireland: €12
United Kingdom: €20
Mainland Europe Zone 1. 3-4 days: €20-30
USA DHL 5-7 days €30
Japan DHL 5-7 days €70
SHIPPING TO THE UK:
As of January 1st, 2021, Brexit will change the way parcels enter and leave the UK. Customers in the UK will need to pay additional handling fees on our parcels when they receive them. These costs are being determined by UK customs at the border, meaning they are out of our control. Northern Ireland should not be affected.
Duties and taxes
The duties/taxes will depend on the value of the shipment. The UK has set the following thresholds for goods from the EU:
- for orders up to 135 GBP, a standard VAT of 20% will apply.
- for orders over 135 GBP additional duties/taxes may apply.
Please note that we don't have any control over these fees and cannot advise as to what the costs will be.
Returns
If you are not happy with your purchase, please email us at shop@superfolk.com and let us know that you would like a refund and we will help you with the return.
Our policy lasts 28 days. If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable):
- Items with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 28 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at shop@superfolk.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shop@superfolk.com
Gifts
If the item was a gift when purchased, you’ll receive a gift card for the value of your return. Once the returned item is received, a gift card will be emailed to you.
Return Shipping
To return your product, you should email shop@superfolk.com for return instructions.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.