Shipping & Returns
We use a courier company for all shipments. Every shipment is registered, tracked and fully insured. If you specifically require an urgent or overnight service please contact us directly at email@example.com and we will do our best to organise this service for you.
When will I get my order?
Our commitment is for orders to leave our studio within 48 hours. We are a small team and during particularly busy periods this can extend be delayed.
All goods on our website are made by hand and sometimes there may be a short wait until more products can be made. Should this happen we will notify you as soon as your order is received. If items are out of stock (during a busy period) we will get in touch with you immediately and with your agreement we will aim to ship them within 14 days.
As soon as your order is on the way to you we'll send you a confirmation email with a tracking number.
Your Contact Details.
Please make sure to give us a valid email address and telephone number when you order – if there are any issues that could affect your delivery, we'll need to be able to get in contact with you quickly.
Standard Shipping rates 2018
Rates dependant on size and weight of shipment.
United Kingdom: €15,
Mainland Europe Zone 1. 3-4 days: €20
USA DHL 5-7 days €30
Japan DHL 5-7 days €70
If you are not happy with your purchase, please email us at firstname.lastname@example.org and let us know that you would like a refund and we will help you with the return.
Our policy lasts 28 days. If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable):
- Items with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 28 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org
If the item was a gift when purchased, you’ll receive a gift card for the value of your return. Once the returned item is received, a gift card will be emailed to you.
To return your product, you should email email@example.com for return instructions.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.